Computer security is a contradiction in terms. Consider the past year alone: Cyberthieves stole $81 million from the central bank of Bangladesh. The $4.8-billion takeover of Yahoo by Verizon was nearly derailed by two enormous data breaches. Russian hackers interfered in the American presidential election.
Away from the headlines, a black market in computerized extortion, hacking-for-hire and stolen digital goods is booming. The problem is about to get worse.
Computers increasingly deal not only with abstract data such as credit-card details and databases, but also with the real world of physical objects and vulnerable human bodies. A modern car is a computer on wheels, an airplane is a computer with wings. The arrival of the “Internet of Things” will see computers baked into everything from road signs and MRI scanners to prosthetics and insulin pumps.
There is little evidence that these gadgets will be any more trustworthy than their desktop counterparts. Hackers already have proven that they can take remote control of connected cars and pacemakers.
It is tempting to believe that the security problem can be solved with yet more technical wizardry and a call for heightened vigilance. It certainly is true that many companies still fail to take security seriously enough. That requires a kind of cultivated paranoia which does not come naturally to non-tech companies. Organizations of all stripes should embrace initiatives such as “bug bounty” programs, whereby companies reward ethical hackers for discovering flaws so that they can be fixed before they are abused.
There is no way to make computers completely safe, however. Software is hugely complex. Across its products, Google must manage around 2 billion lines of source code, so errors are inevitable. The average program has 14 separate vulnerabilities, each of them a potential point of illicit entry. Such weaknesses are compounded by the history of the internet, in which security was an afterthought.
This is not a counsel of despair. The risk from fraud, car accidents and the weather can never be eliminated completely either. However, societies have developed ways of managing such risk—from government regulation to the use of legal liability and insurance to create incentives for safer behavior.
Start with regulation. Governments’ first priority is to refrain from making the situation worse. Terrorist attacks, such as the recent ones in St. Petersburg and London, often spark calls for encryption to be weakened so that the security services can better monitor what individuals are up to. It is impossible to weaken encryption for terrorists alone, however. The same protection that guards messaging programs such as Whatsapp also guards bank transactions and online identities. Computer security is best served by encryption that is strong for everyone.
The next priority is to set basic product regulations. A lack of expertise always will hamper the ability of users of computers to protect themselves. Governments therefore should promote “public health” for computing. They could insist that internet-connected gizmos be updated with fixes when flaws are found. They could force users to change default usernames and passwords. Reporting laws, already in force in some American states, can oblige companies to disclose when they or their products are hacked. That encourages them to fix a problem instead of burying it.
Setting minimum standards gets you only so far, though. Users’ failure to protect themselves is only one instance of the general problem with computer security—that the incentives to take it seriously are too weak. Often the harm from hackers is not to the owner of a compromised device. Think of botnets—networks of computers, from desktops to routers to “smart” light bulbs, that are infected with malware and attack other targets.
Most important, for decades the software industry has disclaimed liability for the harm when its products go wrong. Such an approach has its benefits. Silicon Valley’s fruitful “go fast and break things” style of innovation is possible only if companies have relatively free rein to put out new products while they still need perfecting.
This point will soon be moot, however. As computers spread to products covered by established liability arrangements, such as cars or domestic goods, the industry’s disclaimers will increasingly butt up against existing laws.
Companies should recognize that, if the courts do not force the liability issue, public opinion will. Many computer-security experts draw comparisons to the American car industry in the 1960s, which had ignored safety for decades. In 1965 Ralph Nader published “Unsafe at Any Speed,” a best-selling book that exposed and excoriated the industry’s lax attitude. The following year the government came down hard with rules on seat belts, headrests and the like. Now imagine the clamor for legislation after the first child fatality involving self-driving cars.
Fortunately, the small-but-growing market in cyber-security insurance offers a way to protect consumers while preserving the computing industry’s ability to innovate. A company whose products do not work properly, or are repeatedly hacked, will find its premiums rising, prodding it to solve the problem. A company that takes reasonable steps to make things safe, but which is compromised nevertheless, will have recourse to an insurance payout that will stop it from going bankrupt.
It is here that some carve-outs from liability could perhaps be negotiated. Once again there are precedents: When excessive claims against American light-aircraft companies threatened to bankrupt the industry in the 1980s, the government changed the law, limiting their liability for old products.
One reason computer security is so bad today is that few people were taking it seriously yesterday. When the internet was new, that was forgivable. Now that the consequences are known, and now that the risks posed by bugs and hacking are large and growing, there is no excuse for repeating the mistake.
Changing attitudes and behavior will require economic tools, however, not merely technical ones.
© 2017 Economist Newspaper Ltd., London (April 8). All rights reserved. Reprinted with permission.