24.4 C
Makati City
Monday, February 20, 2017
By Uzma Khan & Daniella Kupor Which sweepstakes is more attractive: one that offers an all-inclusive beach getaway or one with the same getaway, as well as a chance to win smaller prizes? You obviously stand a greater chance of winning something in the sweepstakes that offers more prizes. This is...
By Ron Carucci For many executives, the concept of organization design is an oxymoron. They’re so consumed by working in the organization that they lack the patience to work on the organization. Here are guidelines for successful redesign: Organize around competitive advantage. If your edge is responsiveness or speed, the organization...
By Louise Keely Our research focuses on people we call “connected spenders.” They’re online, and they’re buying. Over 30 percent of them are 25 to 34 years old. Nearly 80 percent live in a city; in emerging markets, that number is 90 percent. Connected spenders are the main purchasers in categories...
By James Manyika, Michael Chui and Katy George We have just published new research about automation’s potential economic effects, based on an in-depth analysis of more than 2,000 workplace activities across 800 occupations. We focused specifically on activities because all occupations consist of numerous activities, each of which can be...
By Soren Kaplan Creating a culture of innovation may not be as difficult as you think. Here’s how Zipcar helped to jump-start its new business model. One of the first ride-sharing services, Zipcar almost single-handedly established the “sharing economy” in the United States and paved the way for others in the...
By Steve Martin & Helen Mankin It’s no surprise that most people express a strong preference for flexibility in choosing their goals. We aren’t good at predicting our actions, so adopting an elastic approach allows us some wiggle room in the future. But this same logic doesn’t always apply when pursuing...
By Jake Kendall ENCOURAGED by the dramatic increase in the number of mobile phone users in the developing world, new financial technology (or “fintech”) players are attempting to disrupt the financial order in these markets: money lenders and informal remittance services. Our initiative, the Digital Financial Services Lab, is trying to...
By Amber Lee Williams Can you think of a time when someone in a meeting joked about another group of people, evoking laughter from everyone else in the room? Or have you worked on a team in which the men always seemed to get better projects than the women? The big...
By Andreas Irmen & Anastasia Litina The populations of almost all Western countries are getting older, as the baby boomers live longer and have fewer children than previous generations. Broad population aging of this kind poses serious challenges for the health-care systems and pension schemes of modern societies. Can we expect...
By Amanda Pallais A growing body of research shows that minorities face bias in the job-application process. But we know less about how bias plays out when minorities are hired, especially in regard to on-the-job performance and productivity. Recent research I conducted along with Dylan Glover and William Pariente addresses this...
By Chris Charyk The pros-and-cons list enjoys a long and storied history, going back at least as far as 1772, when Benjamin Franklin advised his friend and fellow scientist Joseph Priestley to “divide half a sheet of paper by a line into two columns, writing over the one Pro, and...
By Liane Davey RECENT scandals underscore the notion that some executives are dictating growth targets so high that their employees are turning to unethical and perhaps illegal means to achieve them (see Wells Fargo, Enron and the US Department of Veterans Affairs). Do you worry that you and your team might...
By Freek Vermeulen Judging by the headlines, digital is about to disrupt your industry. I don’t disagree. But in most businesses, digital’s impact will be different from that faced by behemoths, like Amazon.com, Google and Facebook. Here are four guidelines for managing the disruption. Winner doesn’t always take all. Many...
By Yong H. Kim & Gerald F. Davis AS outsourcing has become an increasingly common approach to cutting costs, many producers now rely on globally dispersed supply chains. Apple, for example, works with at least 200 suppliers and 242 smelters and refineries around the world. It’s no wonder that so...

What Great Managers Do Daily

By Ryan Fuller & Nina Shikaloff Microsoft’s Workplace Analytics product analyzes metadata from a customer’s millions of e-mail and meeting interactions to generate a set of key performance indicators for managers. We recently combined behavioral KPIs with employee engagement survey results for two Fortune 100 clients to find out which day-to-day...
By Antonio Nieto-Rodriguez Every organization needs what I call a “hierarchy of purpose.” Without one, it is almost impossible to prioritize effectively. The European budget airline Ryanair, for example, makes clear that it is a no-frills operation where efficiency is the top priority—taking precedence over customer service. Ryanair’s employees, therefore, know...
By Paul Leinwand & Aaron Gilcreast Activist investors, who expect to boost returns by influencing strategic decisions, are having a significant impact on many industries. And the odds that your company may be targeted by an activist are going up. Activists are asking fundamental strategic questions: Are the company’s investments in...
By Bevin Maguire & Jane Hiscock Customers expect the companies they do business with to understand them as individuals and connect with them in ways that are valuable. Here are four elements of lasting customer engagement: Ask yourself the right questions These include: How well do we know our customers as individuals? How...
By Guru Banavar The early days of artificial intelligence (AI) have been met with public hand-wringing. Well-respected technologists and business leaders have voiced their concerns over the (responsible) development of AI. And Hollywood’s appetite for dystopian AI narratives appears to be bottomless. We’ve never known a technology with more potential to...
By Tomas Chamorro-Premuzic WHEN discussing the future of leadership, we tend to focus on the bright-side traits that leaders should possess to be effective, and how those traits may change, based on the evolution of work, organizations and society. Such discussions are important, but they only tell half the story. The...