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Makati City
Thursday, March 23, 2017
By Paul Leinwand & Vinay Couto The best-run companies think of cost management as a way to support their strategies, and of costs as precious investments that fuel their growth. They put their money where their strategy is and cut bad costs to redirect resources toward good ones. Management teams at...
By Kon Leong United States Supreme Court Justice Potter Stewart once said, “Ethics is knowing the difference between what you have the right to do and what is right to do.” New data technologies have blurred those boundaries. Corporations can now collect an unprecedented amount of unstructured data—the data created by...
By David W. Ballard In the midst of the US presidential campaign, the American Psychological Association (APA) surveyed a representative sample of the American work force, and found that one in four employees was negatively affected by political talk at work. Although some workers bonded with their colleagues over shared political...
By Andrew Chamberlain In a new study, Glassdoor data scientist Morgan Smart and I looked at more than 5,000 job transitions from a sample of thousands of résumés shared by job seekers on Glassdoor from 2007 to 2016. Among the factors that drive employee turnover: MOBILITY. Workers who stay longer...
By Jennifer Mueller When consumers believe that a product is creative, they’re more likely to buy it. But not everyone agrees on what “creativity” looks like. Jeffrey Loewenstein and I recently published a study examining why a product is seen as creative in the world’s two largest economies, the United States...

What the best mentors do

By Anthony K. Tjan Mentorship doesn’t always work unless leaders bear in mind a few common principles: Put the relationship before the mentorship. All too often, mentorship can evolve into a “check the box” procedure instead of something authentic and relationship-based. Mentoring requires rapport. At best, the mentoring relationship should...
By J. Yo-Jud Cheng & Boris Groysberg Among the greatest challenges facing corporate boards today is one for which directors feel least prepared: cybersecurity. Yahoo’s disclosure in December of what could be the largest data breach in history was hardly an isolated incident. Indeed, the Guardian newspaper dubbed 2016 the...
By Pete Slease, Rick DeLisi & Matthew Dixon Practitioners have long debated which metric is best for assessing the performance of a service organization. We’d submit that the worstservice metric is average handle time, or AHT, which is principally a measure of call length, or, more simply, talk time. AHT...
By Uzma Khan & Daniella Kupor Which sweepstakes is more attractive: one that offers an all-inclusive beach getaway or one with the same getaway, as well as a chance to win smaller prizes? You obviously stand a greater chance of winning something in the sweepstakes that offers more prizes. This is...
By Ron Carucci For many executives, the concept of organization design is an oxymoron. They’re so consumed by working in the organization that they lack the patience to work on the organization. Here are guidelines for successful redesign: Organize around competitive advantage. If your edge is responsiveness or speed, the organization...
By Louise Keely Our research focuses on people we call “connected spenders.” They’re online, and they’re buying. Over 30 percent of them are 25 to 34 years old. Nearly 80 percent live in a city; in emerging markets, that number is 90 percent. Connected spenders are the main purchasers in categories...
By James Manyika, Michael Chui and Katy George We have just published new research about automation’s potential economic effects, based on an in-depth analysis of more than 2,000 workplace activities across 800 occupations. We focused specifically on activities because all occupations consist of numerous activities, each of which can be...
By Soren Kaplan Creating a culture of innovation may not be as difficult as you think. Here’s how Zipcar helped to jump-start its new business model. One of the first ride-sharing services, Zipcar almost single-handedly established the “sharing economy” in the United States and paved the way for others in the...
By Steve Martin & Helen Mankin It’s no surprise that most people express a strong preference for flexibility in choosing their goals. We aren’t good at predicting our actions, so adopting an elastic approach allows us some wiggle room in the future. But this same logic doesn’t always apply when pursuing...
By Jake Kendall ENCOURAGED by the dramatic increase in the number of mobile phone users in the developing world, new financial technology (or “fintech”) players are attempting to disrupt the financial order in these markets: money lenders and informal remittance services. Our initiative, the Digital Financial Services Lab, is trying to...
By Amber Lee Williams Can you think of a time when someone in a meeting joked about another group of people, evoking laughter from everyone else in the room? Or have you worked on a team in which the men always seemed to get better projects than the women? The big...
By Andreas Irmen & Anastasia Litina The populations of almost all Western countries are getting older, as the baby boomers live longer and have fewer children than previous generations. Broad population aging of this kind poses serious challenges for the health-care systems and pension schemes of modern societies. Can we expect...
By Amanda Pallais A growing body of research shows that minorities face bias in the job-application process. But we know less about how bias plays out when minorities are hired, especially in regard to on-the-job performance and productivity. Recent research I conducted along with Dylan Glover and William Pariente addresses this...
By Chris Charyk The pros-and-cons list enjoys a long and storied history, going back at least as far as 1772, when Benjamin Franklin advised his friend and fellow scientist Joseph Priestley to “divide half a sheet of paper by a line into two columns, writing over the one Pro, and...
By Liane Davey RECENT scandals underscore the notion that some executives are dictating growth targets so high that their employees are turning to unethical and perhaps illegal means to achieve them (see Wells Fargo, Enron and the US Department of Veterans Affairs). Do you worry that you and your team might...