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    Mission: global customs service

    40-year career Customs man Napoleon Morales combines technology and human creativity to clean up a major revenue collector of government.

     

    Excerpts from a recent Quijano de Manila Symposium at the Cherry Blossoms Hotel, Ermita, Manila, where Commissioner Napoleon Morales discussed issues on revenue collection, modernization and staff morale at Customs, and measures to lick corruption. The panel of journalists included BusinessMirror publisher T. Anthony C. Cabangon, Philippine Graphic magazine editorial board chairman Butch del Castillo; Roy Acosta of Graphic and BusinessMirror; broadcast journalist Jimmy Gil and Bert Mozo of dwIZ.

    Del Castillo: From what I have gathered, Commissioner Morales is a self-made man in this career; he supported himself through college while working at the Bureau of Customs as a utility man. We have here a self-made man, and on his shoulders the government is relying in the task of collecting more money for the government coffers so that the Arroyo administration may operate on a balanced budget.

    Morales: Simply put, the Bureau of Customs has a mandate to do two things: collect revenues for the government; and two, secure, facilitate trade—that requires us to prevent smuggling and entry of prohibited goods and provide world-class Customs service to our clients.

    On the revenue side, when I took office last year, I was faced with a so-called impossible target of P196 billion. The bureau collected P198.2 billion, P43.5 billion higher than in 2005 and an unprecedented collection performance in the bureau history.

    This year, we are faced with yet another record-breaking revenue target of P228 billion for the year-end. This is 16 percent higher than what was set for 2006. For October, the bureau collected P17.7 billion—P2.95 billion or 13.6 percent lower than the P21.7-billiion target for the month, and P129 million lower than the actual collection for the same month last year. Compared with actual collection for the same month last year, the bureau’s collection barely moved with a negative 0.7 variant despite the big difference in the foreign exchange of P52 [to the dollar] last year and only around P43 last month.

    The bureau’s cumulative collection shortfall against target for the past 10 months is P14.99 billion, or negative 0.8 percent. However, the P171.7-billion cumulative collection this year is P7 billion higher than that collected for the same period last year. These reflect a collection growth of 4.3 percent, again, despite the big difference in foreign-exchange rates between 2006 and 2007.

    To augment revenue collections and cushion the impact of the peso appreciation on our collection, we have initiated revenue-enhancement measures. The x-ray operations have enhanced revenue due to the “fear factor,” reducing misdeclaration of goods. On trade security and antismuggling measures, the integration of the x-ray scanning machine in port operation has not only plugged revenue leaks by eliminating misdeclaration, undervaluation and misclassification, but also tightened our watch against antisocial goods such as guns, ammunition, weapons of mass destruction, illegal chemicals, drugs and other contraband like fake designer goods and pirated DVDs and CDs.

    We have entered into an agreement with several agencies for closer monitoring and better enforcement. The memorandum of agreement [MOA] with the Department of Agriculture [DA] has resulted in [the apprehension of] agricultural goods found to be either banned or highly regulated or of substandard quality and not fit for human consumption. Just this morning, we presented to the media over P36 million worth of imported onions seized for misdeclaration and lack of import permit from the DA.

    This MOA also protects the interest of local farmers and producers greatly affected by the influx of imported and cheaper agricultural products. We recently signed an MOA with the Land Transportation Office to stop registering motor vehicles that are smuggled and undeclared.

    To address the rampant smuggling at the Subic Freeport, the Bureau of Customs and SBMA [Subic Bay Metropolitan Authority] signed a MOA to provide a more efficient clearance and mechanism in the release of goods, similar to a MOA signed with the Maritime Industry Authority or Marina, on the registration of vessels used in undervaluation. There is also a pending MOA with ATO [Air Transportation Office] to address air dues for aircraft and airplane registration.

    We have purged our list of accredited importers. When an importer or broker is involved in any smuggling or misdeclaration, we immediately block their access to prevent them from doing further transactions. With all legitimate importers transacting with Customs, we have decreased the risk of smuggling at its first stage. We have also intensified our run-after-the-smugglers or RATS program. This investigates and prosecutes smugglers and unscrupulous importers, brokers, customs officials and employees who connive with them. Even pending result of investigation, these officials are suspended, and if found guilty, they are sacked.

    To give world-class Customs service to clients, we have the e-customs project. The pilot implementation in the Port of Manila is ongoing. We anticipate full implementation in all ports soon. With e-customs, we will migrate to paperless and queueless transactions, and a bank-to-bank payment [system] that will minimize face-to-face transaction.

    As chairman of the National Single Window Task Force, we have been convening relevant agencies that will become part of the National Single Window Network—an integral component of the Asean single window, and the building is a regional commitment of the Philippines.

    The concept of the Asean single window is [one-time] submission of documents and data, synchronous processing of all agency concerns, and single decision-making for the release of cargos.

    The National Single Window can provide the most efficient services for traders and will enable the trading community to be more competitive; it could be seen not just as an electronic data-handling system but rather as a potential mechanism to stimulate new and better reforms in business and governance.

    I’ve been a Customs man all of my adult life—almost 40 years in the bureau come 2008. Beginning as a mere messenger, and rising up the ranks, perhaps collecting for the government is what I do the best.

    I’ll make sure that under my watch, proper duties and taxes are collected for every single transaction with the bureau by eradicating smuggling in all forms and fronts, and pushing for the continued development and growth of the Bureau of Customs through personnel [improvement] and better infrastructure and technology to provide world-class Customs services to our client.

    Gil: Can you tell us again, considering that the dollar has been weakening vis-à-vis the peso, how this has affected your chances of achieving your target?

     

    Morales: We know that every budget is based on macroeconomic assumptions. For this year, macroeconomic assumptions as far as volume is concerned, as well as the rate of exchange, did not materialize. Let’s just discuss the rate of exchange. Simply put, the P228-billiion target was based on an exchange [rate] of P48 to the dollar.

    Now the exchange rate is P43. What’s the effect? This was already discussed with the Department of Finance [DOF]. Per DOF computations, for every one-peso change in the exchange rate, the revenue impact is P3 billion. From the change in the exchange rate—the peso rising from 48 to 43, we’re talking of P5, so if we use the DOF computation [P3 billion for every peso change], that means a revenue impact of P15 billion. Our computation at Customs is even more conservative: P2.7-billion revenue impact for every one peso. So if we use that computation, we have a revenue impact of P13.5 billion.

    Now, how did Customs perform compared with last year? Last year, our rate of exchange was  P52. This year, on the average, let’s just say it’s P44, or even P43.

    Now, despite the fact that we see the peso appreciating, last year’s collection exceeded target by around P7.7 billion. What I’m saying is that from that accomplishment, we even have efficiency of  less than 5 percent.

    By December we’re told the  rate of exchange would be only P42. Despite that, we’re not retreating from our target, we’re hoping to get the absolute amount of the target; we’re relying on our postentry audit because under this, we can still run after those who [underpaid government].  We are implementing RA 1508; their accreditation is suspended until they respond to our demand letters.

    Del Castillo: In your estimate, by year-end, what would be the collection shortfall of the bureau?

    Morales: The Department of Finance did an assessment, and decided to reduce the P228-billion [target] to P223 billion.

    Del Castillo: Okay, assuming the target is P223 billion, what do you forsee as the total collection of Customs by the end of the year?

    Morales:  I think we’ll be exceeding that [P223 billion]. But P228 billion would be a tall order.

    Del Castillo: So you deem unrealistic the [original] Finance target on account of the strengthening of the peso against the dollar.

    Okay, congratulations for your performance, Commissioner, but your detractors are saying that under you, the Bureau of Customs has not caught a single big fish among the smugglers. Please comment.

    Morales: Actually, we don’t distinguish between big and small fish. If someone did wrong, my instruction is just to do what has to be done. What’s important is we have evidence to prove it, and then file a case with the Department of Justice [DOJ].

    On the issue of “big fish,” I cannot remember the name, but when I assumed office, in 2006, a name was mentioned in the Senate, and that’s one of those we filed a case against.

    In the case of these onions we recently seized, we told them we’re taking the onions, but I waited 30 days to open because  we were waiting for a broker [to claim], because in filing cases, we must include the broker. But that doesn’t mean we’ll stop seizing smuggled onions. Whoever appears in the “inward-foreign manifest” is included.

    T.A. Cabangon: Do we have statistics —comparative in the region—about smuggling? 

    Morales: Right now we don’t have that data. I attended the World Customs Organization-World Trade Organization’s meeting, and one of the topics was smuggling. Smuggling is all over the world because it’s a very, very lucrative business. Now, we discussed in the World Customs Organization what Customs-Philippines will do in terms of  capacity building on smuggling as well as, you know, rate of facilitation.

    How can we reform Customs? In the last week of October we put out this notice that we’ll start the value-added service provider. That means we make service paperless and queueless.If you file an import entry, you don’t have to go to Customs anymore, do it from your office computer. If you’re an importer, broker, have yourself accredited with Customs. The PIN code you’ll get will give you access.

    With automation, you take out human intervention. That helps wipe out smuggling, corruption. January 2008 is our time frame. Customs will no longer accept cash and checks. An importer must get a bank account, and pay by bank transfer the duties and taxes. Your bank will transfer it to the Customs account. That helps us keep track of money flows, for purposes of antimoney laundering.

    Gil: I have two questions: How many cases have you filed, and have there been any convictions?

    Morales: Customs doesn’t prosecute. We do case-building. Now, for 2008 we have already filed 108 cases.

    At the DOJ, for  preliminary investigation, there are 15 cases; resolved cases, 85—these are the ones in court already. To speed things up, some of our people have been deputized by DOJ—we are deputized up to the Office of the Solicitor General.

    Roy Acosta: What are you doing to weed out the insiders in cahoots with smugglers?

    Morales: Most of the smuggling uses are on the issue of misdeclaration or undervaluation. Now, we’ve fully set in motion the Asycuda e-world, the Customs automation system. With technical smuggling, meaning their description of goods is vague, you cannot even classify it in its correct heading. Naturally, the effect is that its value goes down in the computer. With Asycuda, the computer will reject an entry if the description of goods is vague.

    Until it’s corrected, the computer won’t process it, so you’d have to pay storage while your goods sit there.

    Now, in order to answer smuggling and corruption, automation without human intervention will resolve everything. In 2008 our target is full automation.

    Cabangon: These are experiences of my friend. Sometimes even if you want to pay the right taxes, they make it hard for you. They’ll say P300,000 is the assessment, but you pay only P250,000 because they have a cut there. They make it hard for the importer to pay the right taxes. Will automation solve those problems?

    Morales:  Human intervention is removed by automation. As I’ve said, valuation in our database is now automated. That’s important because as you know, here at Customs, sometimes even appointments of janitors are politicized. So we really have to remove avenues for human intervention.

    Del Castillo: But if automation will take three years to be realized, won’t that be like a dream? But under the present system, Commissioner, how many signatures are required to clear a shipment through Customs? I heard more than 30 signatures are required and each person has a receiving box, or import papers don’t move.

    Morales: I would like to correct that statement, it’s not 2010—January of 2008—we won’t wait till 2010. Actually, the system is complete, we’re just tweaking the parallel systems; this is a revenue-collecting agency of government, so it must be foolproof.

    Del Castillo:  I’m sure the resistance to this automation move is very great.

    Morales: This value-added provider service we implemented was opposed by brokers. Without that, people turned to parties offering to fix things up for them for a fee, but we’ve removed the system that allows that. I told them, “We really have to automate Customs.”

    Customs must be consistent with other Customs all over the world because this is a global economy. We are only using a single administrative document. When you go to Japan, the system is the same; also in Malaysia, Indonesia, Europe and the United States. We’re only doing it fully in 2008.

    That’s why I sought the understanding of those affected by the changes we’re making.  We have to go with the modern times, with modern technology. Otherwise, nobody would invest in the Philippines. That’s why President Arroyo is pushing the single window for Asean; we have a pilot project with Thailand, funded by the European Community. We’ve a similar one with Korea, financed by Korean Customs. What does this mean? If there’s a shipment in Thailand, I just push the button from Thailand Customs, then the container number, and see the export declaration from Thailand. I’ll find out the items, the quantity and the value. So if they gave me a value other than those real transactions in the receipt, I can see the discrepancy.

    On the matter of recycled import permits, we’re coordinating with the Department of Agriculture. We’re sourcing money from Jica to buy the software because the DA has no money.

    We’re also working with the Land Transportation Office on smuggled cars.

    Del Castillo: What happened to the attrition law?

    Morales: Well, last year when the attrition law took effect, our target was P196 billion, we collected P198.2 billion. We submitted that to the Department of Finance because we are claiming for a reward. The lateral attrition law provides for three things: first, if you hit the target, you’re given a reward; you’re assured that you retain your position. Two, if you overshoot your target, you’re also given two rewards, you’re assured of retaining your position, and a cash reward of 15 percent. Three, if you do not hit your target, but the gap is less than 7.5 percent, you’ll be put in a not-so-favorable post. If the deficit hits 7.5 percent, you lose your job. But in the case of Customs, we have exceeded our target [in 2006].

    Del Castillo:  Mr. Commissioner, once in a while we encounter news releases from your deputy commissioners that sometimes sound critical of you. Why does the Bureau of Customs not speak with one voice?

    Morales:  In the 40 years that I stayed in Customs, I’ve not seen perfect harmony. That’s nothing new.

    Del Castillo: Can you say that many are grumbling because you’re doing your job?

    Morales: Many are saddened. You cannot please everybody. I really want to help the government. My first job is Customs, and I think this will be my last job.

    Del Castillo: Are you happy with the performance of all your port collectors? If you are not, are you planning a reorganization?

    Morales: I’m not totally happy. That’s why I said they must come up with alternative measures, remedial measures to get the absolute amount, and this is the mandate of the President. Second, we’ll have a reshuffle.

    Del Castillo: When?

    Morales: We’ll discuss it with the Secretary [of finance]. The [assignment of] district collectors needs  approval of the Secretary.

    Del Castillo: Is this a big reorganization?

    Morales: Nationwide.

    Cabangon: What happens to the smuggled luxury cars, the other batch that’s supposed to be ordered by GMA to be destroyed in Subic?

    Morales: You must have seen the first batch destroyed on TV. The antismuggling task force  wanted immediate destruction, we said that must await litigation. Before Customs destroys cars, these must be forfeited in favor of the government. The logic is simple: you cannot destroy what you do not own.

    Now, for the rest, litigation has been finished in favor of the government. These are being auctioned. I don’t know if they’ve finished auctioning off everything.

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