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CALL-center firm Teleperformance SA has placed several
expansion projects in the pipeline for its Philippine
operations, a move that could increase its employed
agents to
10,000 in
the next two years.
Dominic
Dato, CEO of TeleperformanceUSA Group, said in a
statement the company’s “long and exceptionally positive
experience in the Philippines” prompted management to
continue growing its operations in the country.
The
company has experienced a consistent level of support at
the national, regional and local levels for the
outsourcing industry, Dato said, adding that this, plus
the cultural affinity and resonance between the
Philippines and US, has impacted positively on
Teleperformance’s results.
The
Philippines offers Teleperformance a strong and deep
labor pool of bright, talented and committed
professionals—highly educated, motivated and friendly.
The
company has also developed a management team that is
customer-centered.
“The
Philippines offers us a strong and deep labor pool
filled with bright, talented and committed professionals
who are highly educated, motivated and friendly,” Dato
said.
“Based
on this, we have plans to add at least two new
facilities in the 2008 to 2009 time period that will
bring our total work force here to over 10,000 people,”
he added.
Currently, Teleperformance has four contact centers,
with more than 5000 workstations and over 7,500 people
in the country.
Three of
the facilities are in Metro Manila, the fourth is in
Bacolod City.
Teleperformance recently opened its facility at the New
Edsa IT Center 2, a two-level building that occupies
nearly 16,000 square meters, or more than 170,000 square
feet, with over 2,500 fully equipped workstations.
The
Teleperformance Group operates nearly 62,000
computerized workstations, with more than 70,000
employees across 293 contact centers in 45 countries,
and conducts programs in more than 60 different
languages and dialects for major international companies
in various industries. |
