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Grist:
performing a project ‘premortem’ |
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By Gary Klein |
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Projects
fail at a spectacular rate. One reason is that too many
people are reluctant to speak up about their reservations
during the all-important planning phase. By making it safe
for dissenters who are knowledgeable about the undertaking
and worried about its weaknesses to speak up, you can
improve a project’s chances of success.
Research
conducted in 1989 by Deborah J. Mitchell of the Wharton
School, Jay Russo of Cornell and Nancy Pennington of the
University of
Colorado
found that prospective hindsight—imagining that an event
has already occurred—increases the ability to correctly
identify reasons for future outcomes by 30 percent. We
have used prospective hindsight to devise a method called
a “premortem,” which helps project teams identify risks at
the outset.
A
premortem is the hypothetical opposite of a postmortem. A
postmortem in a medical setting allows health
professionals and the family to learn what caused a
patient’s death. Everyone benefits, except, of course, the
patient. A premortem in a business setting comes at the
beginning of a project rather than the end, so that the
project can be improved rather than autopsied. Unlike a
typical critiquing session in which project team members
are asked what might go wrong, the premortem operates on
the assumption that the “patient” has died, and so asks
what did go wrong. The team members’ task is to generate
plausible reasons for the project’s failure.
A typical
premortem begins after the team has been briefed on the
plan. The leader starts the exercise by informing everyone
that the project has failed spectacularly. Over the next
few minutes those in the room independently write down
every reason they can think of for the failure—especially
the kinds of things they ordinarily wouldn’t mention as
potential problems, for fear of being impolitic.
For
example, in a session held at one Fortune 50-size company,
an executive suggested that a billion-dollar environmental
sustainability project had “failed” because interest waned
when the CEO retired. Another pinned the failure on a
dilution of the business case after a government agency
revised its policies.
Next the
leader asks each team member, starting with the project
manager, to read one reason from his or her list. Everyone
states a different reason until all have been recorded.
After the session is over, the project manager reviews the
list, looking for ways to strengthen the plan.
In a
session regarding a project to make state-of-the-art
computer algorithms available to military air-campaign
planners, a team member who had been silent during the
previous lengthy kickoff meeting volunteered that one of
the algorithms wouldn’t easily fit on certain laptop
computers being used in the field. Accordingly, the
software would take hours to run when users needed quick
results. Unless the team could find a workaround, he
argued, the project was impractical. It turned out that
the algorithm developers had already created a powerful
shortcut, which they had been reluctant to mention. Their
shortcut was substituted, and the project went on to be
highly successful.
In a
session assessing a research project in a different
organization, a senior executive suggested that the
project’s “failure” occurred because there had been
insufficient time to prepare a business case prior to an
upcoming corporate review of product initiatives. During
the entire 90-minute kickoff meeting, no one had even
mentioned any time constraints. The project manager
quickly revised the plan to take the corporate decision
cycle into account.
Although
many project teams engage in prelaunch risk analysis, the
premortem’s prospective hindsight approach offers benefits
that other methods don’t. Indeed, the premortem doesn’t
just help teams to identify potential problems early on.
It also reduces the kind of damn-the-torpedoes attitude
often assumed by people who are overinvested in a project.
Moreover,
in describing weaknesses that no one else has mentioned,
team members feel valued for their intelligence and
experience, and others learn from them. The exercise also
sensitizes the team to pick up early signs of trouble once
the project gets under way. In the end, a premortem may be
the best way to circumvent any need for a painful
postmortem.
****
Gary Klein
is the chief scientist of Klein Associates, a division of
Applied Research Associates in
Fairborn,
Ohio. He is the author of Sources of Power: How People
Make Decisions, which was published by MIT Press in 1998,
and The Power of Intuition, which was published by
Doubleday in 2004. |
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| OTHER STORIES |
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THE WAR
FOR TALENT |
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When the
management of Fairchild Semiconductors, a global electronics
firm, offered industrial engineer Manuel Villa, 32, a
management job in Singapore three years ago, he didn’t
hesitate to grab the offer. |
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read more |
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Grist:
performing a project ‘premortem’ |
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Projects
fail at a spectacular rate. One reason is that too many
people are reluctant to speak up about their reservations
during the all-important planning phase. By making it safe
for dissenters who are knowledgeable about the undertaking
and worried about its weaknesses to speak up, you can
improve a project’s chances of success. |
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read more |
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Making
the most of your coaching program |
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Imagine
for a moment that your company had left it up to its line
managers to decide how to invest in information technology.
Some went with Windows, others with Mac OS and an
adventurous few leaped into Linux. But each manager operated
in isolation. Corporate had no way to determine which of
those IT spends actually added value to the organization. |
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read more |
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Technology giant looks to the region for growth |
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IN the last
decade or so, pundits have observed that drivers of the
global economy have shifted to Asia, away from the
traditional centers of economic power in the Western world.
China and India alone are expected to account for half of
the global output, growing at rates of 7 percent to 9
percent. |
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read more |
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Keeping
tradition, continued innovation. Siemens still a trusted
global technology brand |
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GLOBAL
networking is not an overnight success. It is a complex
business set off by convention opposite novelty—reached
through constant improvement while holding on to a created
system or structure—thereby earning the faith and confidence
of the market. |
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read more |
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RP’s
telecommunications industry ready for next growth spurt |
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RIDING the
wave of growth can be an exhilarating thing, but the
sober-faced Raj Pangrekar, president and country manager of
Ericsson Philippines, is focused on what drives that growth. |
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read more |
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White
House infighting common; Bush often disengaged, book says |
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WASHIGTON—Karl
Rove told George W. Bush before the 2000 election that it
was a bad idea to name Dick Cheney as his running mate, and
Rove later raised objections to the nomination of Harriet
Miers to the Supreme Court, according to a new book on the
Bush presidency. |
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read more |
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Bio
excerpt |
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WASHINGTON—One of the most heavily criticized actions in the
aftermath of the US invasion of Iraq in March 2003 was the
decision, barely two months later, to disband the Iraqi
army, alienating former soldiers and driving many into the
ranks of anti-American militant groups. |
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read more |
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Slimming
innovation pipelines to fatten their returns |
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To achieve
3-percent annual growth, a typical $10-billion consumer
products company needs to maintain an innovation pipeline
worth up to $5 billion. Alarming figures, given that most
managers underestimate—by a factor of two or three—the value
they need to create through new products. |
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read more |
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CLOROX’S
INNOVATION-MANAGEMENT APPROACH |
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To take the
up-front screening provided by platforms a step further,
several years ago Clorox closely defined what types of
innovation each of its many businesses—among them such
household names as Armor All, Kingsford charcoal and Fresh
Step cat litter—could pursue. |
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read more |
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The Eden
of Sin |
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Seen from
the air, it’s a triangle with points east, south and west;
but seen from the sea, the
island of
Panay
looks like a crown or helmet because its mountain ranges
form a cap akin to the native farmer’s salakot. |
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read more |
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High on
coffee |
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LA
TRINIDAD—Perched on a dizzyingly steep slope, in a lush
landscape with a brook and tall pine and alnos trees, Chit
Juan took another step in her pursuit to continue producing
organic coffee. The Figaro Foundation’s director hollowed
out muddy soil in a patch in the jungle, cut around the
black plastic covering of a seedling, popped the sapling
into the hole and put the soil back. |
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read more |
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Winning:
Acquiring culture |
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When the New
York Stock Exchange (NYSE) merged in 2006 with the
electronic-trading operator Archipelago Holdings, the
world’s largest bourse acquired more than just technology. |
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read more |
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TWO
YEARS AFTER KATRINA |
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NEW
ORLEANS—It’s difficult to nail down the last time this
antique city was considered cutting-edge. Was it the 1850s,
when a coffee-shop owner invented the Sazerac cocktail?
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read more |
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Piece by
piece, devastated buildings find new life |
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Brad Guy, an
architect and researcher at Penn State University, is an
advocate of “deconstruction”—not the thorny literary theory,
but the idea of carefully taking apart buildings and making
the component parts available to builders. |
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read more |
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A second
line of defense |
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Before
Katrina, John Knost hadn’t really invented anything—unless
you count the foam insulation he stuck on the edges of his
apartment’s metal spiral stairs. They keep visitors from
bruising their heads. |
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read more |
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Down by
the riverside |
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Developer
Sean Cummings envisions miles of parks stretching along the
East Bank of the Mississippi River. |
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read more |
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The
Great Propagandist |
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PROPAGANDA
is in bad repute, it has been so for a long time. Thanks to
Adolf Hitler, Joseph Goebbels and Lenin, principally, it has
also taken on a sinister ring. |
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read more |
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A strong
foundation |
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EDUCATION
Secretary Jesli Lapus wasn’t lying when he earlier declared
that the opening of classes was generally smooth and
peaceful. But he wasn’t giving us the entire panorama
either. |
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read more |
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Legacy:
A sense of history |
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Sometime
last year in 2006, there were two pieces of good news that
may have gone unnoticed, but which greatly benefited the
poor people of the world. And it is not about what the
world’s richest nations have decided to do to help the
situation on global poverty. Rather, it is about the
personal philanthropy of the two richest men in the world:
Bill Gates and Warren Buffet. |
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read more |
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A Harvard Management update classic: Get your new managers
moving |
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When
Jacqueline Lopez arrived for her first day on the job as a
new program manager at Intel’s Mobile Platforms Group,
Jessica Rocha, her boss, handed her a calendar bursting with
meetings. |
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read more |
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Dot-com
pioneer |
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Julia
Theresa Yap has witnessed the growth of Pacific Internet
Philippines from a pioneering Internet-service provider
(ISP) in 1996 to the largest independent Internet
communications service provider in the country today. |
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read more |
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