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E*TRADE
Financial Corp., one of the largest US online discount
stockbrokers that cater mainly to retail clients, has
outsourced its customer services to the Philippines, the
office of Rep. Joseph A. Santiago said Tuesday in a
statement.
“We
definitely welcome E*TRADE’s resolve to entrust its
customer services to the Philippines,” the statement
said, quoting Santiago, former chief of the National
Telecommunications Commission and lone representative
from Catanduanes.
“With
this, we also expect E*TRADE’s rivals in the rapidly
growing US online discount brokerage space to consider
the option of relegating their customer services to the
Philippines, in order to stay cost-competitive,” he
added.
E*TRADE
has outsourced its client services to the Philippine
contact centers and back offices of Arlington,
Virginia-based Access Worldwide Communications Inc., a
business process outsourcing provider that specializes
in customer management, Santiago said.
Access
Worldwide supports a number of companies in a variety of
industries, including financial services, technology,
telecommunications, consumer products, health care and
media. It holds offices in the business and financial
district of Makati.
New
York, New York-based E*TRADE is the third-largest US
provider of online securities brokerage services and
technology-based financial services, predominantly
through the Internet.
E*TRADE
has more than 3.6 million mostly retail brokerage
accounts that have more than $214-billion invested in
the stock market.
The
electronic broker handles an average of 171,387 trades
every day.
E*TRADE’s
customers can buy and sell stocks, bonds, options,
futures and over 6,000 nonproprietary mutual funds.
The
company also has a banking business, with about 821,000
accounts.
E*TRADE
has a market capitalization of $8.2 billion. The only
two other online brokers that are larger than E*TRADE
are San Francisco, California-based The Charles Schwab
Corp., with a market capitalization of $24.5 billion,
and Omaha, Nebraska-based TD Ameritrade Holdings Corp.,
with a market capitalization of $10.2 billion. |