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WHOLE Foods
manager Justin Miloro (right), with manager Jheny
Molina, is free to show his tattoos at work now that the
company has relocated him from Boston to Los Angeles. -- Photo
for the Los Angeles Times by Ann Johansson |
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Tattoo
you |
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MORE
WORKERS HAVE SOMETHING UP THEIR SLEEVE |
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By
Molly Selvin |
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Los
Angeles Times |
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Last
year Justin Miloro had to wear long sleeves to conceal
the Buddha curling around his left forearm and the
yellow-orange sun rays on his right. Pants covered the
depiction of Earth on one leg and wings on the other.
The sun spreading across his back was under wraps. The
plugs in his earlobes were obscured by bandages.
“I
thought it was really silly,” Miloro recalled, “worse
than seeing the tattoos.”
This
year he has nothing to hide—even though the 32-year-old
worked last year for Whole Foods Market Inc. in
Boston,
where he was a salesclerk, and now works as a manager
for the same company in Los Angeles, overseeing health
and beauty products departments at 25 stores.
The
chain has looser dress and grooming standards in some
parts of the country than others. Setting degrees of
tattoo taboos is how Whole Foods handles the increasing
attraction to—though definitely not universal acceptance
of—body art.
Once
associated with drunken sailors, felons and Hell’s
Angels, tattoos have gone nearly mainstream, putting
employers in a bind. How to write rules that won’t
alienate un-hip customers on the one hand or eliminate
talented workers on the other?
A pink
rose discreetly inked on an ankle might pass muster at a
hospital but not a daycare center; an eyebrow stud will
be viewed as charming at one store and a blemish at
another. In many cases, grooming policies are being set
by members of a generation known for letting it all hang
out.
“The
baby boomers had hair out to the ceiling, cut jeans,
ripped clothes that they washed sometimes,” said Mark
Mehler, cofounder of CareerXroads, a New Jersey
recruiting and consulting company.
And now
boomers are passing judgment on nose rings.
The
irony isn’t lost on Fred Saunders, president and founder
of FSPS Inc., which stages concerts and productions for
companies including Nintendo Co. and Walt Disney Co.
Some of them demand clean-cut crews: trimmed sideburns,
long hair pulled into ponytails, no detectable tattoos.
Of
course, Saunders, 57, doesn’t often take his shirt off
during contract negotiations: On his back is a tattoo
tableau featuring a samurai warrior skirmishing with a
dragon.
“There’s
a shock value to the art,” he acknowledged, and some
people get a “negative vibe.”
Nearly
50 percent of Americans between 21 and 32 have at least
one tattoo or a piercing other than in an ear, according
to a 2006 study by the University of Chicago and
Northwestern University. Men and women alike say their
tattoos make them feel sexy and rebellious, a 2003
Harris Poll found, while the unadorned of both genders
see body art as unsightly and think those with tattoos
and piercings are less intelligent and less attractive.
Like
many law-enforcement agencies, the Costa Mesa Police
Department in Orange County takes a relatively hard
line. The department’s 162 officers can’t display any
tattoos or piercings while in uniform. The only
exception is one stud per ear (hoops pose a safety
risk).
“The big
concern for us is professionalism,” said Hugh Tate, who
directs training and recruitment for the department.
Four
years ago, the department didn’t need a policy on body
art. Then tattooed veterans of the war in
Iraq
began to apply for jobs. Unlike those from earlier wars,
who embellished their upper arms with service insignias,
many of these vets vividly had decorated their entire
forearms.
Tate
said the department had to turn them away. If they
wanted to sue, claiming discrimination, they wouldn’t
get very far, because the law gives employers broad
latitude to establish dress and grooming standards
consistent with the images they want to convey.
Policies
are all over the map.
PricewaterhouseCoopers’ says only that employees must
wear “professional” attire. Employees at aircraft maker
Boeing Co. can show off tattoos so long as the designs
aren’t what a spokesman called “offensive,” but grocery
workers at Vons are advised to totally cover up.
Many law
firms prefer conventional looks, as Nicole Wool
discovered. Six years ago, on her second day as an
associate with a Los Angeles entertainment firm, one of
the older partners took her aside and told her to take
out her tongue stud.
“I felt
so embarrassed,” recalled Wool, 32, who now works for
Dr. Tattoff, a chain of tattoo-removal studios. “It made
me feel like I’d done something bad.”
It isn’t
as easy to remove a tattoo, but John Wellman, 20, has
heard too many potential employers in retail sales tell
him that the image he projects is “not the image they’re
trying to send.” So he’s paying Dr. Tattoff close to
$700 to erase the teardrop under his right eye, a
memorial to deceased friends, and three small dots on
his right hand.
Dr.
Tattoff’s chief executive, James Morel, estimated that
20 percent of the chain’s clients undergo laser erasure
treatments to improve their job prospects.
Financial planner Eric Cohen is having none of that. His
boss at A.G. Edwards & Sons Inc. in
Torrance is untroubled by the dragon that sometimes pokes out from
Cohen’s shirt cuff.
The
37-year-old got the tattoo, which envelops his right
forearm, in 1996 when he was working as a hotel
concierge. “I still love it,” he said.
When he
interviewed with A.G. Edwards seven years ago, Cohen
made sure to keep the dragon under wraps. He kept it
covered during his first few years on the job.
Now, a
string of solid performance reviews behind him, Cohen
sometimes goes to work in short sleeves. “My boss is a
relaxed kind of guy,” he said. Besides, “it gets warm in
here.” |
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| OTHER STORIES |
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Tattoo
you |
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Last year
Justin Miloro had to wear long sleeves to conceal the Buddha
curling around his left forearm and the yellow-orange sun
rays on his right. Pants covered the depiction of Earth on
one leg and wings on the other. |
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read more |
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From WOM
to www |
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FOR years,
small businesses have relied on the magic of WOM (word of
mouth) to attract customers. Yet, with young Filipinos
lately turning into entrepreneurs, too many small companies
are creating too much buzz that customers now find it hard
to tell apart the best from the bluff. |
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read more |
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Winning:
AVOIDING THE REVERSE-HOSTAGE SYNDROME |
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Q: Why do so
many companies not address cross-cultural differences in a
merger until it’s too late? Karen Fenner, Camden, New Jersey
A:
Because you can’t number-crunch culture. And financial
analysis is almost always where merger evaluations begin,
along with some level of strategic analysis. |
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read more |
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The
monarchical tradition |
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Thomas
Jefferson discontinued the practice of personally delivering
the president’s report to Congress that was inaugurated by
George Washington, the first president, on January 8, 1790,
in New York, the capital of the new nation until 1801. But
since the US Constitution required a president to report to
Congress, Jefferson wrote his message and had it read by a
clerk. |
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read more |
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The
future of San Miguel |
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‘We’ve done
preliminary studies, going so far as to hire an independent
adviser to shortlist for us attractive industries in which
we might choose to participate, industries like mining,
power, infrastructure, water, other utilities and property.’ |
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read more |
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Seeing
the World |
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We can
state, quite categorically, that we are living in very
demanding times. Our planet is under stress. Our country
confronts serious challenges. Our communities are in search
of real solutions to age-old problems. |
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read more |
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The
hidden good news about CEO dismissals |
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Worldwide,
boards of large corporations are dismissing four times more
CEOs today than in 1995, a trend that raises an important
question: Are boards undermining the chief executive’s
ability to lead for the long term? |
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read more |
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Overcoming resistance to change |
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There are a
few in every bunch: the naysayers, the predictors of
disaster, the ones who dig in their heels and fight you at
every turn. What would a change initiative be without them? |
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read more |
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From
Small to Big Screen |
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Jim
Libiran is not your regular commercial filmmaker and
screenwriter who has a standard formula for a box-office hit
and makes use of predictable plots and cliché lines. |
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read more |
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‘Just do
it’ |
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IMAGINE a
situation where killings and disappearances are taking
place. The victims form a distinct and disliked, though by
no means unpopular political grouping. In fact, they have
the most populist agenda of any other. |
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read more |
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Leadership that focuses on the customer–really |
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Many
executives and managers exhort their followers to make the
customer the center of everything they do. Yet for all the
passion and conviction of their words, genuine customer
focus remains theory rather than practice in their
organizations. |
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read more |
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Forward-Thinking Cultures |
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It’s hard to
manage any organization so that its long-term interests
aren’t sacrificed to short-term expedience. But there is an
added wrinkle for organizations whose operations are
globally dispersed: cultural orientation toward the future
varies widely the world over. |
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read more |
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Book
Keeper |
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The life of
National Book Store founder Socorro C. Ramos should serve as
an inspiration to the younger generation on how to hurdle
the numerous challenges thrown our way. Her success, not
just in business but in all aspects of life, stresses the
importance of focus, dedication, hard work, education and
other important values. |
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read more |
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It takes
a village to raise a child |
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Aldo, 5, did
not mean to trap his mother when he asked her if God made
everything, to which she answered, naturally, “Yes, He did.”
“Why did He
make the poor?” |
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read more |
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What is
your company’s ‘signature’ experience? |
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Your
company’s signature experience exemplifies what you do
especially well; it’s the odd or unique process that makes
your company stand out in people’s minds. Developing a
signature experience and communicating it to job candidates
can help you streamline your hiring process. It also helps
you build an unusually engaged, excited and committed work
force. |
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read more |
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Strategy: private equity’s long view |
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What can
the gods of private equity (PE) teach us about managing for
the long term? If you think that their lightning reflex,
do-what-it-takes approach has nothing to tell us about the
long haul, you’d be wrong. |
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read more |
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Wrapped
up |
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Having fun
and making money are two things that Rommel Juan can mix
quite easily. |
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read more |
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Winning:
China, India and US economic dominance |
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Q: You have
written about the reasons to invest in India and China, but
you haven’t said whether you think those countries pose a
threat to American hegemony in the world economy. Do they?
Sahara Chhabra,
Dallas |
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read more |
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China
Rising |
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HONOLULU—The rapid spread of product development and
research in high-technology industries toward the
Asia-Pacific Region is accelerating China’s rise as an
economic superpower. |
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read more |
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Why do
presidents lie? |
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TO
understand why presidents lie, following Herbert Spencer’s
advice, judgment must first be withheld, for above all men
(and women, to be gender-blind), they have different
desires, hopes, fears and restraints, although it is a truth
from experience that all presidents, no matter how saintly
(a wrong term to use on them in the first place), lie.
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read more |
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As
Capitalist As Ever |
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HONG
KONG—Tim Freshwater, Asia vice chairman of Goldman Sachs
Group Inc., gazes across the Hong Kong skyline from his
68th-floor window toward a rectangular building that houses
the barracks of China’s People’s Liberation Army (PLA). |
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read more |
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How to
Zap the Zombie |
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A company
finds great success with a product or service. Makes loads
of cash. Builds a seemingly strong brand. Settles in to a
satisfying position of dominance. A couple of years pass and
then, out of nowhere, a new player swoops in and gobbles up
most of the customers, leaving little but scraps for the
once dominant firm. |
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read more |
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GREED IS
BACK |
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Earlier this
year, someone was confident that Hydril Co.’s stock was due
to take flight—and very soon. During the two days ended on
Friday, February 9, investors purchased options conveying
the right, through February 16, to buy more than 160,000
Hydril shares for $90 apiece. |
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read more |
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What is
the color of gold? |
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I lost my
appetite for shark’s fin soup when I learned how the shark
was skinned alive and thrown back into the sea. But not
entirely, for it tastes good. Some of the good and precious
things in this world—including such wonders as the Pyramids
of Egypt and the
Hanging Gardens
of Babylon—have a cruel history. It seems that civilization
is built on blood for the most part. But time and the hunger
for precious, wondrous things blurs the history of the
process. |
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read more |
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Toward
An Independent, Fair And Fast Justice System |
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Adrian
Cristobal:
The Supreme Court has been in the news lately, principally
because in these perilous times, we think of the Supreme
Court as “the enemy of political persecution.” We tend to
think of the three branches of government—Executive, the
Judiciary and the Legislative—as contradictory to each
other. |
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read more |
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Real
Leaders Negotiate |
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Good leaders
are invariably effective negotiators. After all, authority
has its limits. Some of the people you lead are smarter,
more talented and, in some situations, more powerful than
you are. In addition, often you’re called to lead people
over whom you have no authority, such as members of
commissions, boards and other departments in your
organization. |
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read more |
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Set Up
To Fail: Economist Paul Ormerod on strategy and extinction |
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In his
recent book Why Most Things Fail, theoretical
economist Paul Ormerod argues that failure is the defining
characteristic of biological, social and economic systems.
But Ormerod, a former economic forecaster and now principal
of Volterra, the London-based consulting firm he cofounded,
doesn’t think that’s a bad thing. |
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read more |
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Tubbataha
dreaming |
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My
initiation to
Tubbataha
Reefs Natural Park
started with a back-roll, one day in May, into Jessie
Beazley Reef. The first sharks of the trip were close enough
to make out the white on their tips. Grey reef sharks were
on active patrol, too, and we spotted no less than three
pregnant sharks, bulging at their sides. |
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read more |
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The
ethics of revolution |
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THE death
of Elias achieves revolutionary significance the moment
society is recognized as a creator of victims in order to
execute them. Elias had been condemned even before he was
born, and it only remained for society to carry out the
death sentence. |
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read more |
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Down in
the Valley |
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SAN
JOSE—Silicon Valley, says San Jose/Silicon Valley Journal
editor Norman Bell, is more of a state of mind than a piece
of geography. |
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read more |
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3 habits
that hold leaders back–and how to overcome them |
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In my 10
years as a board member of the Peter Drucker Foundation, one
of the wisest things I heard him say was, “We spend a lot of
time teaching leaders what to do. |
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read more |
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Help
newly hired executives adapt quickly |
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The main
reason why newly hired outside executives have such an
abysmal failure rate (40 percent, according to one study) is
poor acculturation: They don’t adapt well to the new
company’s ways of doing things. In fact, some three-quarters
of 53 senior human-resources managers I surveyed cited poor
cultural fit as the driver for onboarding failures. |
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read more |
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Chip off
the old block |
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Developing a
good work ethic at a young age proved to be beneficial for
Intel Technology Philippines managing director Michael
Wentling. |
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read more |
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Help wanted:
HK banker
soaks Indian call centers in black humor |
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Shyam Mehra,
26, is a self-professed loser in New Delhi. When he dons a
telephone headset each night, though, he becomes Sam Marcy,
a polite troubleshooter for Americans angered by their home
appliances. |
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read more |
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Seeking a sea change |
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It
was—and still—is considered the country’s southern
backdoor, a way out for Filipinos caught in the grip of
poverty and conflict, and a way in for Filipinos wanting
to free themselves of that grip, through the power of
smuggled goods and smuggled ideologies. |
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read more |
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The rise
of confessional politics |
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THREE
centuries and a decade have changed America’s image of
itself, it seems. In 1797, under George Washington, John
Adams signed a treaty with Tripoli with the following
disclaimer: |
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read more |
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At Your
Service |
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ALTHOUGH
the Philippines’ tourism industry is now assessed by the
United Nations World Tourism Organization (UNWTO) as the
best-performing in Asia, the number of local manpower
shifting to work in the tourism industry abroad also
continues to rise. |
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read more |
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The Force
of the Weak |
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In times
when the exercise of power tends to exceed the limits laid
down by the law, and when the law itself is perceived to be
mangled by power, a people, cowed by power, finds its
liberty restored by the weakest branch of government: the
Judiciary, specifically the Supreme Court. |
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read more |
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