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    Dell to inject repairs service in
    retail outlets on bullish outlook
     
    By Dennis D. Estopace
    Reporter
     

    A SLUMPING US economy hasn’t dented Dell Inc.’s bullish outlook in Asia and the Philippines, with its executives citing expansionary moves.

    “We recognize there’s an impact and we’re not giving a rosy outlook but Asia, the Philippines in particular, has been posting growth, especially in our notebook sales,” Dell’s Asia Pacific and South Asia president Paul-Henri Ferrand told the BusinessMirror.

    Ferrand, a former Nokia executive, said Dell even expects growth in Philippine sales to hit 22 percent by the third quarter of this year.

    “That’s on the back of strong Q1 growth of 90 percent year-on-year and an additional 1.5 points in market share,” Ferrand said on Tuesday.

    The bullishness in the Philippines, according to Ferrand, reflects the regional sentiment, in contrast to the recession in the United States.

    Ferrand said mobility and the need for access to technology, especially small businesses of 500 employees and below, have been driving Asians to spend on notebooks.

    Dell Philippines country manager Edilberto Bunyi said the company’s forecast is along the IDC outlook of 22-percent growth in overall computer sales in the region.

    “We’re fortunate enough that we’re already in the corporate space in the past five years so we’re more than ready to enter the consumer segment,” Bunyi said.

    He said that as an example of this strategy, the company has tapped 200 retail stores to sell Dell products via a partnership with three distributors.

    These are Wilson Lim’s Abenson Inc., Ricardo Lee’s Octagon Computer Distributors Inc., and Betty C. Ng’s Accent Micro Products Inc.

    All these stores would also be transformed into service centers, Bunyi said, as Dell implements its hybrid sales method.

    “That would be seamless for us because as we already have a parts hub for our corporate clients; we can just increase the number of parts there for the repair or servicing of computers,” Bunyi said, adding they would launch a training program for those in the retail outlets in key cities.

    Dell has been known for direct sales in the Northern Hemisphere and has applied the same strategy in some Asian countries.

    But, Bunyi said, until such time that broadband access in the Philippines comes far and wide, Dell would keep relying on its hybrid retail system. “It’s still working great for us here and at least we give consumers several choices for buying our products,”  Ferrand said.

    The Round Rock, Texas-based Dell maintains two separate businesses in the Philippines: one in business process outsourcing and the other for sales and marketing headed by Bunyi.

    According to its latest report to the Securities and Exchange Commission, Bunyi’s office doesn’t earn or derive income from its operations in the Philippines and all its expenses are funded by the head office.

    In 2006, that fund increased by 66 percent to P26.13 million.

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