|
In my 10
years as a board member of the Peter Drucker Foundation,
one of the wisest things I heard him say was, “We spend
a lot of time teaching leaders what to do. We don’t
spend enough time teaching leaders what to stop. Half
the leaders I have met don’t need to learn what to do.
They need to learn what to stop.”
Drucker’s words have served as a potent source of
inspiration for me in my work coaching C-level leaders
at corporations around the world. Through my experience
I have identified 20 common faults among leaders. Here I
will focus on three of them:
1.
Adding too much value.
The overwhelming desire to add one’s two cents to every
discussion is common among leaders used to running the
show. They still retain remnants of the top-down
management style where their job was to tell everyone
what to do. It is extremely difficult for a successful
person to listen to other people’s ideas without
communicating (a) “I already knew that” and (b) “I know
a better way.”
What’s
the effect of this? Imagine you’re my CEO, and I’ve just
come to you with an idea that you think is very good.
Rather than say, “Great idea!” and stop there, you
instead say, “Good idea, but it’d be better if you tried
it this way.” You may have improved the content of my
idea by 5 percent, but you’ve reduced my commitment to
executing it by 50 percent because you’ve taken away my
ownership of it. My idea is now your idea—and I walk out
of your office less enthused about it than when I walked
in.
The
higher up you go in an organization, the more you need
to make other people winners and not think so much about
winning yourself. For bosses, this means closely
monitoring how you hand out encouragement. If you find
yourself saying, “Great idea” and then continuing with a
“but” or “however,” try cutting your response off at
“idea.” Even better, before you speak, take a breath and
ask yourself if what you’re about to say is worth it.
2.
Making destructive comments.
Destructive comments are the cutting, sarcastic remarks
we spew out daily, with or without intention, that serve
no other purpose than to put people down, hurt them or
assert ourselves as their superiors.
Press
people to list the destructive comments they have made
in the past 24 hours, and they will quite often come up
blank. But the objects of their scorn remember. In the
feedback I’ve collected, “avoids destructive comments”
is one of the two items with the lowest correlation
between how leaders see themselves and how others see
them. In other words, leaders don’t think they make
destructive comments, but the people who work with them
strongly disagree.
Destructive comments are an easy habit to fall into,
especially among people who habitually rely on candor as
an effective management tool. Trouble is, candor can
easily become a weapon. People permit themselves to
issue destructive comments under the excuse that they
are true.
Before
speaking, ask yourself:
§
Will
this comment help our customers?
§
Will
this comment help our company?
§
Will
this comment help the person I’m talking to?
§
Will
this comment help the person I’m talking about?
If the
answer is no, don’t say it.
3.
Exalting our vices as virtues.
Each of us has a collection of behaviors that we define
as “me.” These are the chronic behaviors, both positive
and negative, that we think of as our inalterable
essence.
If we’re
the type of person who’s chronically poor at returning
phone calls, we mentally give ourselves a pass every
time we fail to get back to callers. “Hey, that’s me.
Deal with it.” If we are incorrigible procrastinators
who habitually ruin other people’s timetables, we do so
because we’re being true to “me.”
To
change would be going against the deepest, truest part
of our being. It would be inauthentic. This misguided
loyalty to our true natures is one of the toughest
obstacles to making positive long-term change in our
behavior.
When you
find yourself resisting change because you’re clinging
to a false—or pointless—notion of yourself, remember
that effective leadership, in the end, is not about you.
It’s about what other people think of you.
Adapted with permission from What Got You Here Won’t Get
You There: How Successful People Become Even More
Successful! by Marshall Goldsmith with Mark Reiter
(Hyperion, 2007). Goldsmith is an executive coach who
has worked with more than 80 CEOs in corporations around
the world, and he is on the faculty of the executive
education program at Dartmouth College’s Tuck School of
Business. |