Business entertaining?

Bubuwit found out that one company’s executives were shocked when they finally sat down to review the business function and business entertaining expense reports and list of who had been hosted, which they had requested from their various departments. They saw just how many thousands of pesos in total they were spending on one client whose business remained consistent and whose spending never increased, who never referred business and was always nickling and diming them on their costs.

Bubuwit was aware that this particular client was always dropping by unexpectedly at lunchtime to visit various department heads who, being well aware that this client was deemed one of their “good customers,” invited him to lunch at the company’s expense.

Cross-referencing showed that there were many weeks when this client was enjoying not one but two or three expensive lunches on the company, but the various departments involved had no idea that the other was entertaining the customer as well. Once this was uncovered, the company was able to make the decision that the return on business was not there from this particular client.

They reassigned the money that had been spent on him elsewhere in efforts to develop and grow business with potentially more lucrative clients. Their original client was still invited to specific company functions and events, but the free business lunches, which added up to substantial amount over the course of year, came to an end.

Bubuwit squeaks that when the invitations to lunch started to decline, replaced by coffee in the office, so did the client’s carefully time drop-ins. Other departments still made him feel welcome, but the company developed an internal policy of bringing the client back to his assigned account manager when he showed up in their departments, and thereby left the when and where of hosting the client for lunch up to the account manager.

Now, this client is dining on another company that he’s doing business with.

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Bubuwit Squeaks: Business entertaining?

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