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    IPVG, unit buy US-based contact center
     
    By Honey Madrilejos-Reyes
    Reporter
     

    IPVG Corp. and subsidiary IP Contact Center Outsourcing Inc. have sealed over the weekend a stock-purchase agreement with US-based contact center Interactive Teleservices Corp., also known as Influent,

    Based on the deal signed last Friday, IPVG acquired 70 percent of the call center. In return, Affluent got cash and IPVG shares.

    In addition, IP Contact Center shall sell or lease to Influent an incremental capacity of initially 250 seats in the Philippines on an as needed basis.

    Influent operates in the US, Panama and the Philippines, and maintains a positive cash flow and long-term contracts with Fortune 1000 customers.

    However, the value of the transaction was not disclosed.

    “Our investment into Influent signifies our commitment in building a global outsourcing provider. Influent’s strong onshore capability and North American presence, coupled with IPVG’s delivery capabilities in Asia make us a truly global provider,” said chief executive Enrique Y. Gonzalez.

    Ohio-based Influent is a leading contact-center company that focuses on banking, financial services and insurance (BFSI) markets in the US. It has 11 delivery centers with over 1400 seats—20 percent in the Philippines, 5 percent in Panama and 75 percent in the US.

    It provides customers with a comprehensive portfolio of inbound, outbound and business process outsourcing solutions. The company’s strong sales team is equipped with deep insider knowledge of the financial services vertical, providing excellent opportunities to service customers with high-value added financial services in both business and knowledge process outsourcing.

    Influent is IPVG’s fifth investment in the last 12 months on the heels of call center Globalstride Holdings Inc.; IP-Converge Pte. Ltd.—Singapore based IDC; Prolexic Technologies Inc.—Internet security provider with operations in the US and Asia; and Megamobile—a local mobile technology provider and content developer. From its corporate headquarters in the Philippines, IPVG has established presence in Singapore, Hong Kong, Vietnam, India, Panama, United Kingdom and USA.

    IPVG, whose shares are traded on the stock exchange, owns three operating subsidiaries in information technology and telecommunications, online gaming and BPO.

    Influent is a major acquisition by IPVG in the first half of the year. In an earlier interview, Gonzalez said IPVG is also in talks with a call center company that has operations in Asia.

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