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CALL-center operator eTelecare Global Solutions Inc. has
agreed to provide up to 250 seats of inbound telesales
services for a leading digital television-entertainment
company.
The
company, however, did not divulge the financial aspects
of the deal, as well as the identity of its client.
eTelecare shares are traded on both the Nasdaq and
Philippine Stock Exchange (PSE).
The
deal, eTelecare said in a disclosure to the PSE, calls
for its agents to sell new service activations during
inquiries through the service provider’s web site,
toll-free number and customer- service transfers.
“Being
selected by the industry leader with a reputation for
high-customer satisfaction is another validation of our
value-driven customer satisfaction business model,” John
Harris, eTelecare president and chief executive said in
the disclosure.
At
present, eTelecare has over 3,000 sales agents working
in 13 facilities in the country and in the
US.
It operates seven call centers in Mandaluyong City,
Makati City, Muntinlupa, Quezon City and Cebu in Central
Philippines.
Earlier,
it projected that revenues for the year will grow to
$310 million from $300 million, but net income would
likely fall $16 million to $19 million from $23 million
in 2007 because of the strong peso.
Last
November, eTelecare introduced 28.9 million common
shares to the Philippine market, a move that allowed
regional shareholders to trade on the PSE. The
introduction came six months after it listed 5.5 million
American Depository Shares on Nasdaq.
It plans
to continue investing in developing work force, expand
into new delivery locations and add new types of
outsourced operations such as nonvoice service.
“Our
recent acquisition of AOL Member Services—Philippines
Inc., the customer care and technical support operation
of AOL in
Clark, Pampanga will allow us to make significant progress on all
three fronts,” it said. |
