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    Dell recovery plan falters;
    computers languish in store
     

    NEW YORK—Michael Dell gave himself until August to prove he can rescue his personal-computer company by selling machines through retailers. Shoppers at Wal-Mart Stores Inc. aren’t buying it.

    Hewlett-Packard Co. and Sony Corp. are crowding out Dell Inc. computers at chains including Wal-Mart and Staples Inc., said Cowen & Co. analyst Louis Miscioscia in New York, who has had a “neutral’’ recommendation on the shares and an “outperform’’ assessment of Hewlett-Packard since August 2006.

    One year after Dell’s return as chief executive officer, the turnaround he promised remains elusive. Dell, down 14 percent since January 2007, costs 13 times estimated profit, almost as much as Hewlett-Packard, which became the biggest PC maker in 2006. Dell will fall further behind with sales growth of 6.7 percent this year, compared with Hewlett-Packard’s 10 percent, according to analysts’ average estimates.

    “Dell is competing with one arm behind its back,’’ said Walter Price, a portfolio manager who helps oversee $3 billion at RCM Capital Management in San Francisco and has been buying Hewlett-Packard. “Dell doesn’t have the broad product lineup of H-P. Dell doesn’t have the deep relationships with their partners that H-P has, and Dell’s effort in retail is unsophisticated.’’

    While two-thirds of analysts surveyed by Bloomberg suggest buying Dell, 85 percent of those following Palo Alto, California-based Hewlett-Packard recommend purchasing the stock.

    The second-largest PC maker, whose stock is down 15 percent this year and rose 29 cents to $20.77 late Wednesday, may post 12-percent sales growth when it reports earnings Thursday after US markets close. Analysts, on average, predict $16.2 billion in revenue for the fourth quarter ended February 1. Profit probably rose 8.1 percent to $784.9 million, according to a Bloomberg survey.

    Dell, 43, has remodeled his Round Rock, Texas-based company’s direct-only sales strategy, attempting to fight Hewlett-Packard in retail outlets worldwide. Starting with Wal-Mart in June, he put Dell machines in 10,000 stores in the world’s 10 largest markets in six months.

    “I think 18 months is a good timeline to think about,’’ Dell told Business Week in February 2007, when asked how long it would take to revive the company.

    It’s been a struggle since then. Hewlett-Packard, the top seller of PCs for six-straight quarters, is in 110,000 stores. Dell doesn’t have enough models on display to satisfy shoppers looking to weigh their options, Miscioscia said.

    He said Dell had only three models at Best Buy Co. stores he visited and Wal-Mart displayed Dell’s computers “under glass in a cage, locked down tight.’’

    Dell is building momentum as its partnerships expand, spokesman Bob Kaufman said in an e-mail. The company tailors offerings at Best Buy, Staples and Wal-Mart to customer needs. “Our goal is to deliver the right technology solution in specific retail environments rather than having products and technology get stale on store shelves.’’

    At a Staples in Vauxhall, New Jersey, two Dell laptops were on display while the store had five Hewlett-Packard models.

    Efforts to court consumers with colors including Ruby Red, Espresso and Flamingo Pink may not be working.

    Marie Thibault chose a black Fujitsu Siemens laptop over Dell at Tesco Plc outside London in Borehamwood, Hertfordshire. “I don’t like the aggressive silver color of the Dell,’’ the 20-year-old au pair said. “It looks a bit too flashy.’’

    Among Dell’s repeat customers, Eric Rauch, a 29-year-old New York lawyer, got used to the lower prices Dell offered online. He owns two of the company’s PCs and browsed a Best Buy in Manhattan before deciding not to shop in the store. “I can usually weasel a better price out of them on the phone.’’

    Hewlett-Packard remained the top-selling notebook among resellers last month, said Bill Fearnley Jr., an analyst with FTN Midwest Securities in Boston whose team surveyed almost 70 outlets that sell Dell PCs.

    Since January, Dell has made inroads against Acer Inc. and its Gateway brand, said Fearnley. He advises investors to hold Dell and buy Hewlett-Packard, and owns neither.

    “We are expecting Dell to make some traction,’’ Fearnley said. “For all that effort and investment though, how many sales are beyond what they would have had through direct-only?’’

    Dell’s global market share fell to 14.9 percent in 2007 from 16.6 percent, while Hewlett-Packard, Acer, Toshiba Corp. and Lenovo Group Ltd. gained, according to researcher IDC in Framingham, Massachusetts. Dell’s shipments grew 2.3 percent, while competitors advanced 27.5-percent combined.

    Some shareholders haven’t given up. Baltimore-based T. Rowe Price Associates Inc. added 16.7 million Dell shares last quarter, increasing its stake 36 percent to 63.3 million, according to data compiled by Bloomberg.

    “We are making the bet that a couple of years out, Dell can return to industry-level growth and industry-level profitability,’’ T. Rowe analyst Chirag Vasavada said.

    Michael Dell may face questions about his strategy in April, when the company holds its first analyst meeting in three years in Round Rock.

    “Retail is very complicated,’’ portfolio manager Price said. “It may be easy for a name brand like Dell to get shelf space, but it’s still hard to make money.’’ (Bloomberg)

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