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    Synnex Corp. buys BPO firm
    By Max V. de Leon
    Reporter
     

    Synnex Corp., a US-based information technology concern, has acquired Philippine-based business process outsourcing (BPO) company Link2Support Inc. (L2S), setting the tone for its aggressive expansion over the next two years.

    Synnex senior vice president for global business development Christopher Caldwell told reporters Monday that the company would be adding 500 more BPO seats this year, spread through its Quezon City, Davao and Cagayan de Oro sites.

    Caldwell said the company intends to put up another site in the Philippines. The new office will have 200 seats.

    Vincent Fan, L2S general manager, said they are considering putting up the new office in an area that is already registered with the Philippine Economic Zone Authority. The place should also have a good number possible employees, but with few BPO offices in place.

    L2S now have 600 seats in Quezon City, 580 in Cagayan de Oro and 300 and Davao.

    The acquisition of L2S makes that Philippines Synnex’s biggest BPO operation, as it currently maintains only 650 seats in the US and 1,200 in China, Caldwell said.

    No figures were given for the L2S acquisition, pending a disclosure filing on the New York Stock Exchange, where Synnex is listed. Also the purchase will be fully consummated next month.

    Caldwell said Synnex, a global IT supply chain services company supporting original equipment manufacturers and value-added resellers in regions around the world, has been on an acquisition binge and spend $160 million over the last three years.

    The acquisition of L2S was a strategic move to enhance Synnex’s capabilities in rendering high-value IT services, including multitiered technical support, knowledge process services, and software to hardware engineering that includes applications for small to medium enterprises.

    Caldwell said that their investment cost per seat is lower than the industry standard of $750 per seat.

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