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How can
I do a better job of managing up? |
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By
Marshall Goldsmith |
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The first
step in effectively managing up is accepting that every
decision in your company is made by the person who has the
power to make that decision, even if he or she is not
necessarily the right person or the best person to make
that decision. If you can influence the key
decision-makers in your organization, you can make a
positive difference. If not, you will make much less of a
difference. Once you make peace with these facts, you will
become more effective at influencing up.
Following
these three suggestions will also tilt the odds in your
favor:
1. When
presenting ideas to upper management, remember that it’s
your responsibility to sell, not their responsibility to
buy. In many ways, influencing up is similar to selling
products or services to external customers. They don’t
have to buy—you have to sell. Any good salesperson takes
responsibility for achieving results. No one is impressed
with salespeople who blame their customers for not buying
their products.
While the
importance of taking responsibility may seem obvious in
external sales, an amazing number of people in large
corporations spend countless hours blaming management for
not buying their ideas. We can become disempowered when we
focus on what others have done to make things wrong and
not what we can do to make things right.
2. Focus
on contributing to the larger good, not just achieving
your objectives. An effective salesperson would never say
to a customer, “You need to buy this product because if
you don’t, I won’t achieve my objectives.”
Effective
salespeople relate to the buyers’ needs, not to their own
needs, in the same way effective upward influencers relate
to the larger needs of the organization, not just to the
needs of their unit or team.
When
influencing up, focus on the impact of the decision on the
overall corporation. In most cases, the needs of your unit
and the needs of the corporation are directly connected.
In some cases, they are not. Don’t assume that your
superiors can automatically make the connection between
the benefit to your unit and the benefit to the larger
organization.
3. Present
a realistic cost-benefit analysis of your ideas—don’t sell
just the benefits. Every organization has limited
resources, time and energy. The acceptance of your idea
may well mean the rejection of another idea that someone
else believes is wonderful. Be prepared to have a
realistic discussion of the costs of your idea.
Acknowledge the fact that something else may have to be
sacrificed to have your idea implemented.
By getting
ready for a realistic discussion of costs, you can prepare
for objections to your idea before they occur. You can
acknowledge the sacrifice that someone else may have to
make and point out how the benefits of your plan may
outweigh the costs. You may have spent years developing
your functional or technical expertise. But by making a
small investment in learning to influence up, you can make
a large and positive difference for the future of your
organization.
****
An
executive coach who has worked with more than 80 CEOs in
corporations around the world, Marshall Goldsmith writes
the “Ask the Coach” blog on Harvard Business Online and is
a faculty member of the executive education programs at
Dartmouth’s Tuck School of Business. |
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| OTHER STORIES |
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How can
I do a better job of managing up? |
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The first
step in effectively managing up is accepting that every
decision in your company is made by the person who has the
power to make that decision, even if he or she is not
necessarily the right person or the best person to make that
decision. |
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read more |
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My
blackberry ate my accountability |
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No sooner
is a new tool invented than someone cooks up an off-label
use. Sometimes an off-label application improves on the
initially conceived one. |
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read more |
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Zooming
ahead |
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After his
early retirement as the senior vice president for integrated
sales and marketing of ABS-CBN Broadcasting Corp., Nicanor
Gabunada Jr. is back in marketing as the president and chief
executive officer of ZOOmms, a company that is pushing
mobile marketing in the country. |
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read more |
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Winning:
Getting lean in lean times |
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Q:
How do you effectively maintain service levels when
you’re headed into a recession? Rob Chiuch,
Toronto,
Canada |
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read more |
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Sterling
achievement |
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Organizing
and building a lender from scratch is the wish of any
banker. And if he or she is given that chance, most likely a
banker will not waste a second in grabbing that golden
opportunity. |
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read more |
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Tradition in Peril |
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Much has
been said and written about the majestic Eighth Wonder of
the World, described also as “stairways to heaven.” But
there is more to appreciate in Ifugao than just the
terraces. Safeguarding the spectacular rice terraces of the
Philippines begins with preserving the culture of those who
created them. |
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read more |
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Staying
with no |
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No one
likes hearing “No,” and few can resist pushing
back—sometimes quite persistently. Roger Fisher, negotiation
expert and coauthor of the widely influential book ‘Getting
to Yes’, used to tell his law students that sometimes he
wished he had written a book about getting to no and staying
there. |
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read more |
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Understanding opposition |
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Top
executives are good at competing, but when they come up
against opposition rather than competition, they flounder.
The problem is getting worse because, for a variety of
reasons, businesses face better organized and more vocal
opponents than ever before. |
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read more |
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Born to
be a hotelier |
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Even at a
young age, Arthur G. Gindap, country general manager of
Ascott International in the Philippines, had already decided
to work in the hospitality industry when the time comes.
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read more |
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Winning:
Money talks! |
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Q:
Bonus time just came and went at my company, and once
again I got less than I expected, especially considering my
performance review. Do I say something to my boss, or just
accept the fact that companies will always try to give you
as little money as possible? Name Withheld, Valparaiso, California |
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read more |
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On
Valentine’s Day, the cut-flower industry is blossoming |
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February 14
is Valentine’s Day, when many people look to flowers to
express their love and affection.
Roses,
daisies, chrysanthemums, poinsettias, gladioli, carnations,
lilies—they all mean the same thing: Thinking of you. |
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read more |
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From where he sits: Encounter
with Joma |
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Sometime
in January, BusinessMirror special correspondent Imelda V.
Abaño, who attended an international water conference in the
Netherlands, sought and got an appointment with Jose Maria
Sison, exiled communist leader based in Utrecht. |
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read more |
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LEARNING
THE FINE ART OF GLOBAL COLLABORATION |
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Companies
that excel in using partnerships to innovate are known for
doing many things well. For example, they figure out how
collaboration can improve the top line as well as the bottom
line and they organize themselves to work effectively with
partners. |
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read more |
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HOW TO
TALK TO INVESTORS–THROUGH THE PRESS |
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Managers
in public companies frequently underestimate—at their
peril—the function of the press in their financial
communications. Wharton’s Brian J. Bushee and I collected
data on more than 200 firms traded on the Nasdaq Stock
Market or other over-the-counter markets and found that most
small and midcap companies have trouble obtaining coverage
from analysts. |
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read more |
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A
different path |
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Doing
infrastructure projects in a developing country like the
Philippines requires a different strategy to ensure the
affected stakeholders can absorb the impact. Contractors
have to walk the extra mile and be innovative in their
approach to minimize the impact of the project and
ultimately develop a win-win situation for both parties. |
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read more |
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Full-metal hardcore |
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The year
1997 was the worst of times, but one of the best of times
for Philippine creative advertising. |
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read more |
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Winning:
Managing the Risks of Rogues |
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Q:
What do you make of Jerome Kerviel, the trader who just
lost $7 billion for Société Générale with his secret
dealings? Jorge Gonzalez Henrichsen,
Mexico City |
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read more |
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Homecourt advantage |
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When
property consulting giant CB Richard Ellis (CBRE) tapped
Rick M. Santos to put up its
Philippines
office in 1995, he was sure from the start he would have a
great time back at his birthplace because he knew he could
make a difference. |
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read more |
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Faithful
but creative |
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CHIEF
Justice Reynato Puno has managed to keep politics out of the
Judiciary’s business despite making bold actions and strong
pronouncements on various issues like the rampaging
extrajudicial killings and enforced disappearances in the
country, the need to protect the integrity of the election
process and the measly budget allotted to the Judiciary.
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read more |
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Task,
Not Time: Profile of a Gen Y Job |
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Jobs have
long been structured primarily around units of time—a
40-hour workweek, an eight-hour day. The time you spend—or
are supposed to spend—determines whether you are working
full or part time, with implications for compensation and
other benefits. |
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read more |
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How to
Set Expectations with Young Talent |
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When I
received my first project assignment as a new hire at Gemini
Consulting (now Capgemini), I was quite unhappy. My peers
were assigned to the high-profile financial services and
telecommunications industries, whereas I was “stuck” with a
client in publishing. |
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read more |
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How
Asian ad agencies are reinventing themselves |
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Before the
Asian financial meltdown in 1997, when marketers were
generous and clients made ostentatious display of
advertising wealth, we heard so much about phrases like
“paradigm shift,” “consumer insight,” “gut-feel,” “brand
persona” and many others. |
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read more |
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Winning:
In business and politics, leadership is key |
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Q:
What characteristics would you say are the most important
when choosing a company CEO or the leader of a country?
Simplicio D.
Victoria,
Los Angeles |
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read more |
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