|
HEADSTRONG, the information technology services and
consulting company, said it is expanding its operations
in the Philippines, because of growing opportunities in
the outsourcing and offshoring industry (O&O) as well as
increased interest by clients.
In a
statement, Mark Kim, Headstrong vice president for
delivery North America operations, said that clients see
the
Philippines
as a largely untapped gem for outsourcing and offshoring.
“The skills that we need are here. Aside from technical
skills, cultural alignment and flexibility makes the
country a viable alternative for O&O services.”
The
Philippines is now taken very seriously as a “quality
provider of a range of outsourcing and offshoring
services. Coupled with this perception is the benefit,
for the Philippines, of accelerating demand globally for
these services,” he added.
Headstrong’s Manila Global Delivery Center (GDC)
provides implementation support, engineering and quality
assurance services to international clients.
On the
other hand, Michael Freiman, a Headstrong engagement
principal based in New York, said the Manila GDC’s
strength is the customer experience.
“Customers meet our people here and immediately know
they can get the job done. When you come out here, you
see it. That’s because our people are able to articulate
the issues clearly and then demonstrate that they can,
and they will get the job done on a collective level,”
he said in the same statement.
The
Manila GDC’s success is the Filipino staff’s ability to
understand their clients’ businesses and to credibly
communicate that understanding while demonstrating a
commitment to helping the client attain key business
goals. “As a result, we’re well positioned to leverage
existing client partnerships to go to the next level of
value-added services,” he adds.
Kim also
expressed confidence that the Philippines will
experience a surge in O&O business opportunities. “Given
that the Philippines has steadily succeeded in
establishing itself as a thriving center for the O&O
business, we are working to strengthen skills
development and deepen understanding of customer needs
and processes in all service areas. Headstrong is
growing at least 40 percent a year, and we are all
excited to sustain this momentum.” |
