WITH the call-center industry projected to grow a hefty 33 percent this year, ePLDT subsidiary iPLUS is offering start up call-centers an all-in-one premise-based solution, called Call Center in a Box (CCiB).

iPLUS sales and marketing director Erville Magtubo yesterday said in a briefing the five-year-old information technology (IT) firm is targeting start-up call centers, contact centers with local customers, as well as Internet help desk operations.

Businesses that seek to give clients an enhanced customer service experience, CCiB is a perfect choice because it offers a superior, reliable system that is big on functionality without complexity.

The CCiB, Magtubo said, automates the intelligent distribution of voice and media interactions from both inbound and outbound traffic.

Unlike the usual call center solution, CCiB is a single-server technology that can balance the load of incoming and outgoing calls across different locations.

It also manages email interactions. Magtubo said the CCiB is intelligent enough to get agent profile data, service level rules and created business models.

“This is designed for small start-up contact centers. It is ideal for organizations that aim to improve customer relations, set up a helpdesk hotline, or provide outsourced contact center services. It can fit the needs of both enterprise clients or small and medium businesses,” he added.

The CCiB is powered by Genesys, a leading software solution for the contact center industry.

Genesys managing director for the Association of Southeast Asian Nations, KC Hong said the industry is projected to grow to 33 percent this year to 140,000 seats from the current 105,000 seats.

FIRST Metro Investment Corp. will be underwriting three initial public offerings (IPO) early next year.

Executive vice president Jose Pacifico E. Marcelo said these firms have sought the services of First Metro, the investment of Metropolitan Bank and Trust Co., the nation’s largest lender.

Etihad Airways adds more flights

ETIHAD Airways, the United Arab Emirates’ (UAE) national carrier, is increasing its Abu Dhabi-Manila flights from four to seven a week beginning next month.

WITH the call-center industry projected to grow a hefty 33 percent this year, ePLDT subsidiary iPLUS is offering start up call-centers an all-in-one premise-based solution, called Call Center in a Box (CCiB).

IN the near future, Filipinos will be tapped to help start up operations overseas of Dell contact centers.

In an interview late Wednesday, Dell Philippines country manager Michael J. Garrison said the Austin, Texas-based company is impressed with the work performance of Filipino contact center agents in its Pasay and Eastwood offices in servicing United States-based Dell clients for their different requirements.

SUN Life Financial-Philippines posted sales of more than P13 billion for the first six months of the year, where its first semester result is 97-percent higher compared to the same period last year.